A: Yes and No. Notes are a form of accommodation for simple communication needs, but generally speaking, you will need a qualified interpreter to communicate effectively with a deaf person. Many deaf people do not have adequate English skills to effectively communicate by notes. Even when a deaf person’s English skills are very good, writing is time-consuming and cumbersome, and notes tend to be brief and businesslike rather than conversational and interactive. An interpreter allows both hearing and deaf consumers to speak freely and openly without misunderstanding, thereby reducing the risk of malpractice. It is best practice to always ask the deaf customer or client, which accommodation they prefer, and what works best for them.

Q: Do I have to hire an interpreter? Could I just write notes with the deaf person